Operations Associate

An opportunity has arisen to join a fast-growing White Label Platform in the Exchange Traded Product (ETP) space run by two successful and well-known professionals who have now been working together for over 12 years.  The current team has over 100 years of experience managing an operating funds.

The Operations Associate, reporting to the Head of ETF Operations, will be a high calibre middle-office / investment operations professional with strong technical UCITS Fund knowledge.

The successful candidate will play a pivotal role in the maintenance of the European UCITS ETF platform and will cover a wide range of ETF investment operations.

They will be executing daily processes, driving process improvements and working closely with senior management on some tasks, as well as performing some routine daily functions. This role will suit a ‘hands on’ person who thrives in a dynamic and high growth environment.

You will have experience in a similar role, be IT literate, and be keen to move to a firm that will offer you the opportunity to grow.

The role is within the Product team and will be exposed to all aspects of the business.

Job Description:

  • Maintain tools for reviewing key operations information related to the ETF platform, including NAVs, benchmark index data, PCFs, security pricing, FX rates, collateral, accrued interest, dividends, tracking error and market making spreads
  • Design and produce reports to keep management and counterparties informed, as well as IT tools to maintain the efficiency and robustness of operational processes
  • Conduct various periodic calculations and reviews such as reconciling cash and security holdings for ETFs, reporting and performance measurement for key service providers, product calendars and distribution schedules
  • Build relationships across internal (product development, Sales, Capital markets, Legal and Compliance) and external (administrators, transfer agents, custodians, exchanges, Market makes and data providers) counterparties
  • Become thoroughly familiar with index calculation methods for a variety of indices in several asset classes
  • Assist with the maintenance of all operational infrastructure and new product listings
  • Maintain up-to-date static data on all products, including assisting with maintaining fact sheets and other collateral for the company’s websites
  • Promptly raise alerts pertaining to errors or breaches, e.g.  UCITS post trade compliance and assist in taking corrective action Document and flowchart all core workflows and maintain the operational knowledge base


Role Requirements: 

Education and Experience:

  • Degree level education
  • Two to five years’ experience in relevant roles in UCITS fund operations, fund accounting, trade support or asset management, covering areas such as portfolio management, trade processing, trade reconciliation and order management
  • IT literate, specifically in VBA, Microsoft Office and Bloomberg
  • Familiarity with the dealing process of daily dealing /Index funds / ETFs is important, while ETF experience is a bonus
  • Knowledge and understanding of NAV calculation and reporting
  • Good understanding of operational risk and practical experience of process improvements
  • Knowledge of international custody issues preferred 
  • Experience across multiple asset classes (equities, commodities, fixed income, FX) desirable 


Personal Qualities: 

  • Pro-active, honest and direct in identifying issues and suggesting improvements
  • Reliable, diligent, exceptional attention to detail, able to work to tight time frames and balance multiple tasks without compromising accuracy
  • Must be comfortable in a fast-paced, team-based environment with a high degree of individual autonomy and direct honest feedback
  • Strong written and verbal communication
  • Project management orientated mindset, problem solving skills, with a can-do attitude
  • Ability to ask the right questions before promptly escalating issues to the relevant people Ability to recognise and correct process deficiencies
  • Demonstrates a desire to keep up to date with industry developments and play a key role in driving his/her own professional growth

Job Application: Operations Associate

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